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Navigating Client Dissatisfaction

11 am NY | 3 pm London | 11 pm Beijing | Time Converter

Navigating Client Dissatisfaction

Every consultant has their share of success stories, but what happens when the client doesn’t like the analysis? Dive deep into the realities of professional consultancy where not every project ends with a fairy tale conclusion. In this session, Dennis Sherwood will share his personal journey of a decade-long engagement with a government client. Through this lens, he will shed light on the complexities and challenges faced when results don’t align with client expectations.

Join us to:

  • Delve into the intricate dynamics of client relationships beyond conventional success narratives.
  • Unpack strategies to manage, navigate, and turn around situations when clients are dissatisfied with the outcomes.
  • Engage in an open forum to share your own experiences of when project outcomes diverged from client expectations.

About the Presenter

Dennis Sherwood has championed organizational innovation and creativity for over 20 years through his UK-based consultancy. A fervent advocate of systems thinking, Dennis’s vast experience ranges from being a consulting partner at Deloitte to holding pivotal roles at establishments like Goldman Sachs and SRI Consulting. An acclaimed author, Dennis has authored 15 books on topics spanning innovation, creativity, and systems thinking, with titles such as “Seeing the Forest for the Trees” and “How to Be Creative: A Practical Guide for the Mathematical Sciences.” Join us as Dennis unravels the nuances of client relationships, providing invaluable insights from his distinguished career.

The Role of Creativity in System Dynamics and Systems Thinking

11 am NY | 4 pm London | 11 pm Beijing | Time Converter

The Role of Creativity in System Dynamics and Systems Thinking

Join us for a thought-provoking discussion led by internationally renowned expert Dennis Sherwood, as we explore the concept of creativity in System Dynamics and Systems Thinking. We’ll delve into questions such as what precisely creativity is, how it differs from related concepts, and whether it’s just a natural attribute or a skill that can be learned, practiced, and enriched.

In this webinar, you’ll gain a deeper understanding of the role of creativity in System Dynamics and systems thinking and learn about:

  • The differences between creativity and related concepts such as discovery, invention, innovation, entrepreneurship, and design thinking
  • Whether creativity can be developed and enriched as a skill
  • The concept of “goodness” in ideas and how it relates to creativity
  • The potential impact of AI on human creativity

Gain valuable insights into the role of creativity in your projects. Register today!

About the Speaker

Dennis Sherwood has been running his own UK-based consultancy, The Silver Bullet Machine Manufacturing Company Limited, for the last 20 years, specializing in all aspects of organizational innovation and creativity, including applying systems thinking and System Dynamics modeling whenever the opportunity arises! Dennis first became aware of the systems perspective when a consulting partner at Deloitte, and had the great benefit of being a student of John Morecroft at London Business School. Subsequently, Dennis was an Executive Director at Goldman Sachs and Managing Director of the UK operations of SRI (Stanford Research Institute) Consulting. Dennis has written many journal articles and blogs, and is the author of 15 books, including Seeing the Forest for the Trees – A manager’s guide to applying systems thinking (Nicholas Brealey Publishing, 2002), Smart Things to Know about Innovation and Creativity (Capstone Publishing, 2001), How to be Creative – A practical guide for the Mathematical Sciences, co-authored with Professor Nicholas Higham FRS FREng (SIAM, 2022), Creativity for Scientists and Engineers (UK Institute of Physics, 2022) and Strategic Thinking Illustrated – Strategy made visual using systems thinking (Taylor and Francis/Routledge, 2022).