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Fulfillment Policy

Thank you for shopping the System Dynamics Society.  Following are the terms and conditions that constitute our fulfillment policy.

Placing Orders

We accept orders through our online shop or by phone, email or mail. Our contact information is at the bottom of all webpages.  Acceptable methods of payment include credit card, (international) money order, wire transfer or a check made out in US dollars, drawn on a US bank, payable to the System Dynamics Society.

 

Sales Tax

We are located in Massachusetts.  All purchases made for shipment to Massachusetts will automatically be charged sales tax.   Please contact the office with appropriate forms of verification if you are able to purchase items with tax exempt status.

 

Shipping Timeframe

We contract with Fulfillment by Amazon to ship all books.  We also use Amazon to ship games in the United States , but we ship from our warehouse for international orders.  DVDs are shipped from our warehouse in Massachusetts.  We ship with 1-3 days in all cases.  Orders are not shipped or delivered on weekends or holidays.

Within the United States, you have the option for three delivery speeds with details provided at checkout.  Internationally, the shipment time varies depending on distance and location.  It seems to range from 5-10 days, thoough it can be more or less. If you would like to arrange for expedited international delivery, please contact the office, we can determine additional fees that will allow for faster delivery.

 

Shipping Costs

Shipping costs are born by the purchaser.  These are calculated automatically when you make your purchase and will be displayed at checkout.  They depend on the size of the item and the delivery location.  If you would like to arrange for expedited international delivery, please contact the office, we can determine additional fees that will allow for faster delivery.

 

Duties/Customs Policy

All duties (customs) and taxes are paid by the recipient.

 

Returns, Refunds, or Cancellations

We will accept returns for a full refund within 90 days of delivery with no restocking fee.  Please contact the office to make a request.